If you need assistance or support with any SpikeFli service, submitting a service request is quick and easy. Follow the steps below to ensure your request reaches our support team promptly.
Steps to Submit a Service Request:
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Go to SpikeFli.com
- Open your preferred web browser and navigate to SpikeFli’s homepage.
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Log in to Your Account
- Click on the “Log in” button at the top-right corner of the page.
- Click on the “Log in” button at the top-right corner of the page.
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- Enter your username and password, then click “Submit” to access your account.
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Navigate to the Service Request Section
- Once logged in, locate the “Submit Service Request” option. This is typically accessible from the main dashboard or within your user menu.
- Once logged in, locate the “Submit Service Request” option. This is typically accessible from the main dashboard or within your user menu.
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Fill Out the Service Request Form
- Complete the form with as much detail as possible to help our team understand and resolve your issue quickly.
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Submit Your Request
- Once you’ve filled out all necessary fields, click “Submit Request” to send your request to our support team.
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Confirmation and Tracking
- You’ll receive a confirmation email with a reference number once your request is submitted successfully. Keep this number handy for tracking purposes or if you need to follow up on your request.
What Happens Next?
Our team will review your request and respond as soon as possible within our standard Service Level Agreement (SLA) times:
- Monday to Friday: 8:00 AM to 5:30 PM, with a 1-hour SLA
- Evening hours (Mon-Fri): Until 10:00 PM, with a 2-hour SLA
- Weekend Hours: 10:00 AM to 2:00 PM, with a 2-hour SLA
After Submission
You can track the status of your request within your SpikeFli account or refer to the confirmation email for updates.
By following these steps, you can efficiently submit service requests and receive the support you need!
