My inbound calls are going direct to voicemail!

Trouble shooting steps to try when some/all of your incoming calls are being routed directly to voicemail

1. Check If the Caller is Blocked

• Go to your phone's Contacts or Phone app.
• Locate the specific caller.
• Ensure they are not listed under the blocked contacts.
  • For iPhone: Settings > Phone > Blocked Contacts.
  • For Android: Phone app > Settings > Blocked Numbers.

2. Verify "Do Not Disturb" (DND) or Focus Mode

• Ensure your phone is not in Do Not Disturb mode, which may send certain calls directly to voicemail.
  • For iPhone: Swipe down to access Control Center, and check if DND is on.
  • For Android: Go to Settings > Notifications > Do Not Disturb.

3. Check Call Forwarding

• Call forwarding settings may be redirecting calls to voicemail.
  • Dial #004# to cancel any active call forwarding.
  • Alternatively, access Settings > Phone (iPhone) or Phone app > Settings (Android) to review forwarding options.

4. Update Your Contact Settings

• Check if the specific contact is marked as "Silent" or is part of a group that bypasses ringing.
  • Edit their contact and ensure no custom settings are forcing voicemail.

5. Network Settings

• Restart your phone or toggle Airplane Mode on and off to reset the network connection.
• Check for any carrier updates:
  • For iPhone: Settings > General > About (prompt to update carrier settings if available).
  • For Android: Settings > System > Advanced > System Update.

6. Voicemail Settings

• Ensure your voicemail isn’t configured to immediately route this specific caller's number.
  • Dial 1 or use the voicemail app to review settings.