SpikeFli Analytics is dedicated to delivering reliable support within our hours of operation, ensuring clients have access to assistance when they need it most.
While many requests are addressed directly by our team, please note that certain types of requests depend on the availability of our vendors (carriers) and can only be managed during their operating hours.
Hours of Operation:
- Monday to Friday: 8:00 AM – 5:30 PM
- SLA: 1-hour response time
- Evening Hours (Monday to Friday): Until 10:00 PM
- SLA: 2-hour response time
- Weekends: 10:00 AM – 2:00 PM
- SLA: 2-hour response time
After-Hours Services: We can assist with critical support requests after hours, such as:
- Roaming Pass Requests
- Critical Technical Support
For all other requests that require vendor (carrier) assistance, our team will address them promptly during standard vendor hours. This ensures that each request receives the support needed in alignment with our vendor partnerships.
Click here to submit a SERVICE REQUEST.
